Privacy Policy

Sterling Property Systems Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, "the service"). We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect information that you provide directly to us when you register an account, use our property portfolio management software, communicate with us, or otherwise interact with our service. This information may include your name, contact details, property information, payment details, and any other data necessary to deliver our services effectively.

Additionally, we collect certain information automatically when you use the service, such as IP address, browser type, operating system, access times, and pages visited. We may also use cookies and similar tracking technologies to enhance your experience and gather analytics.

How We Use Your Information

Your information is used solely to provide, maintain, and improve our services, including:

• Managing property portfolios and tenant administration
• Automating rent collection and maintenance scheduling
• Delivering reporting and analytics
• Communicating with you regarding your account and services
• Detecting and preventing fraud or other unauthorized activities
• Complying with legal and regulatory requirements

We will only process your personal data where we have a lawful basis to do so, such as your consent, contractual necessity, compliance with legal obligations, or our legitimate business interests.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may disclose your information to trusted service providers who assist us in operating our business, such as cloud service providers, IT support, and payment processors, solely for the purpose of providing our service. All third parties are obligated to protect your data in accordance with applicable laws.

We may also disclose your information if required by law, subpoena, or other legal process or to protect the rights, property, or safety of Sterling Property Systems Ltd, our users, or others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements. When data is no longer necessary, we will securely delete or anonymize it.

Your Rights

Under the GDPR and applicable laws, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your personal data in certain circumstances
• The right to restrict or object to the processing of your data
• The right to data portability, where applicable
• The right to withdraw consent at any time when processing is based on consent

To exercise any of these rights, please contact us via written correspondence at the address below.

Data Security

We have implemented appropriate technical and organizational measures designed to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be stored and processed in the United Kingdom or other countries where Sterling Property Systems Ltd or its service providers operate. We ensure that relevant safeguards are in place to protect your data in accordance with GDPR requirements when transferring data internationally.

Cookies and Tracking Technologies

Our service uses cookies and similar technologies to understand user behavior, improve functionality, and deliver a better user experience. You can adjust your browser settings to refuse cookies; however, this may affect the usability of the service.

Children’s Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us by writing to:

Sterling Property Systems Ltd values your trust and is dedicated to safeguarding your personal data in compliance with all applicable privacy laws.